Refund Policy
At Matcha Yin, we want you to love every purchase. If you're not completely satisfied, we're here to help.
- Perishable goods: Due to the nature of Matcha and food products, we cannot accept returns on opened items unless the product is faulty or damaged.
- Damaged or incorrect items: If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery with a photo and we will arrange a replacement or full refund.
- Refund processing: Approved refunds will be processed to your original payment method within 5–10 business days
To initiate a return, please contact us via the contact page.